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Frequently Asked Questions

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  • Payment Questions

    Frequently Asked Payment Questions

    Have a question? Contact Us

    Can I pay via Credit Card?

    Yes, we accept all major credit cards, including American Express. Please note we do have a 2% surcharge on all AMEX transactions.

    Can I pay using Cash?

    Yes, most certainly. Please have the correct change, or let your clinician know prior to the session so we can have the right change for you.

    Can I pay for multiple sessions?

    Unfortunately no. In the health industry, it's widely seen as malpractice to include any type of 'bulk-buy' incentive.

    What if we miss a week?

    Missing a week is fine. We understand things come up. We do ask for at least 24 hours notice so we can shuffle around our day.

    Do sessions need to be weekly?

    This depends on your child's needs. We can look at tailoring a specific session plan to work around your child's needs, budgets, work and more. We're always happy to help as there's nothing more important to us than ensuring your child is receiving the right amount and frequency of treatment.

  • Health Fund Questions

    Frequently Asked Funding Questions

    Have a question? Contact Us

    Can I pay via Credit Card?

    Yes, we accept all major credit cards, including American Express. Please note we do have a 2% surcharge on all AMEX transactions.

    Can I pay using Cash?

    Yes, most certainly. Please have the correct change, or let your clinician know prior to the session so we can have the right change for you.

    Can I pay for multiple sessions?

    Unfortunately no. In the health industry, it's widely seen as malpractice to include any type of 'bulk-buy' incentive.

    What if we miss a week?

    Missing a week is fine. We understand things come up. We do ask for at least 24 hours notice so we can shuffle around our day.

    Do sessions need to be weekly?

    This depends on your child's needs. We can look at tailoring a specific session plan to work around your child's needs, budgets, work and more. We're always happy to help as there's nothing more important to us than ensuring your child is receiving the right amount and frequency of treatment.